Cancellation Policy

1. Deposit and payment structure

• A 50% deposit is charged at the time of booking to confirm your reservation.
• The remaining 50% is automatically charged 30 days before your check-in date.
• If the remainder payment fails, we will contact you by email. Failure to pay the remainder may result in cancellation of the booking without refund of the deposit.

2. Guest-initiated cancellations

• 14 or more days before check-in: You will receive a refund of 50% of the deposit paid. The refund is processed via Stripe to the original payment method within 5–10 business days.
• Fewer than 14 days before check-in: The deposit is non-refundable. No refund will be issued.
• After the remainder has been charged: If you cancel after the full amount has been paid, the same 14-day rule applies to the deposit portion. The remainder is non-refundable in all cases.

3. How to cancel

To cancel a booking, email [email protected] with your booking reference and check-in date. Cancellations are effective from the date we receive your email.

4. Host-initiated cancellations

In the unlikely event that we need to cancel your booking (for example, due to property damage or force majeure), you will receive a full refund of all amounts paid. We will notify you as soon as possible and assist you in finding alternative accommodation where we can.

5. Modifications

Date changes are subject to availability and must be requested at least 14 days before the original check-in date. We will do our best to accommodate changes but cannot guarantee availability. If a date change results in a lower total, no refund of the difference is provided.

6. Travel insurance

We strongly recommend that all guests purchase comprehensive travel insurance that covers cancellation for unforeseen circumstances (illness, travel disruption, etc.). By the Fjord is not responsible for losses arising from events outside our control.

7. Contact

Questions about a cancellation or refund? Email [email protected].